Privacy Policy

The RoyalPalm respects the privacy of all its customers and business partners and treats personal information (personal data) provided by you as confidential.

The RoyalPalm, Singapore has a strong commitment to providing excellent service to all our customers and visitors of our Websites.

The RoyalPalm uses the information from this website for marketing purposes, like figuring out travel patterns and tailoring promotions. We may also share some information with our partners or merchants unless you’ve told us not to when you gave us your information.

All information is stored on our secure server. We’ve taken all the practical steps to make sure your information is protected against unauthorized or accidental access. But, we can’t be held responsible for access that’s beyond our control.

If you have any questions about the Hotel Privacy Policy or any concerns or complaints about the administration of the Hotel Privacy Policy, or if you would like to submit a request for access to the personal information that we maintain about you, please contact us by sending your email to:

Data Covered By This Privacy Statement

This Privacy Statement describes the privacy practices of the RoyalPalm for data that we collect:

  • Websites operated by us, including and other websites, owned or controlled by the RoyalPalm, from which you are accessing this Privacy Statement (collectively, the Websites).
  • Through our social media pages that we control (collectively, our Social Media Pages), from which you are accessing this Privacy Statement.
  • Through email messages, we send you a link to this Privacy Statement. Also, we communicate with you online or in person.
  • We collect information from third parties such as Authorized Licensees, Owners, and Franchisees, and Other Sources, such as public databases, marketing partners, and other third parties.

Collectively, we refer to the Websites, and our Social Media Pages, as the “Online Services” and, together with the Property Visits and Offline Interactions, the “Services.”

Personal Data Protection

RoyalPalm is committed to protecting the personal data of individuals who visit the website and make use of the online facilities. The policy can be easily accessed via a link at the bottom of each web page.

Data Controller

The data controller of this website is The RoyalPalm OCC, whose office is situated at 1 Orchid Club Road, #01-21/22, Social Clubhouse, Orchid Country Club, Singapore 769162.

Information collected and purpose

Download Information

When you visit our website, the following information is automatically processed so we can improve your experience:

-Whether the request was successful or not;

-The date and time when you accessed the site;

-The Internet address of the website or the domain name of the computer from which you accessed the site;

-The operating system of the machine running your web browser and the type and version of your web browser.


Cookies are small pieces of data that the site transfers to the user’s computer hard drive when the user visits the website. Session cookies are only used which are erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not saved after the browser is closed. Session cookies do not collect information from the user’s computer. They typically store information in the form of a session identification that does not personally identify the user.

Personal data is provided by the data subject.

When using this website’s online facilities, data subjects may be required to provide their personal data to us to manage reservations and booking, to improve our service delivery, to send newsletters, promotions, and marketing material, or to contact customers about tourism, hospitality, or services, hotel promotions, or about hotel partners, to improve hotel services, to secure and improve your use of hotel internet websites or to follow Hotel Act (e.g. Hotel Licensing Regulations) and other local law and regulations (e.g. retention of business or accounting documents).

Your rights as a data subject

As an individual, you may exercise your right to access the data held about you by this company by submitting your request in writing to the data controller. Although all reasonable efforts will be made to keep your information updated, you are kindly asked to inform us of any change referring to the personal data held by the association. In any case, if you consider that certain information about you is inaccurate, you may ask for rectification of such data. You also have the right to request the blocking or erasure of data that has been processed unlawfully.

Links to other websites

To give you a better service, our site can connect you with a lot of links to other local and international organizations and agencies. However, when you connect to such other websites, you will no longer be subject to this policy but to the privacy policy of the new site.

Changes to Personal Data Protection Act

If there are any changes to this Personal Data Protection Act, we will replace this page with an updated version. It is, therefore, in your own interest to check the “Personal Data Protection Act” page any time you access our website so as to be aware of any changes which may occur from time to time.


Any comments or suggestions that you may have which may contribute to a better quality of service will be welcome and greatly appreciated.

For any questions or suggestions regarding this policy, please email us at

Refund and Reservation Policy
Booking Confirmation and Deposit:
For bookings of up to 9 guests, no deposit is required. For bookings of 10 guests and above, a deposit of SGD 20 net per person is mandatory to secure the reservation. This deposit will be deducted from your final bill on your dining day.
Cancellation and Refund Policy: Full Refund:
Cancellations made at least TWO WEEKS prior to your dining date will receive a full refund of the deposit.
Partial Refund:
Cancellations made less than two weeks but more than 48 hours from your dining date will result in the deposit not being refunded. However, you have the flexibility to make certain modifications (as outlined in point 3).
No Refund:
Cancellations made less than 48 hours prior to your dining date will result in the deposit being forfeited.
Booking Modifications:
We understand that plans may change, and you are allowed to make the following modifications to your reservation
a. Postpone: You may postpone your dining date up to a maximum of 3 months from the original booking date.
b. Prepone: You can bring forward your dining date, based on availability.
c. Change in Group Size: You have the flexibility to either increase or decrease the number of guests (pax).
For any assistance related to cancellations or modifications to your booking, please reach out to our team at 6555 2165. Our dedicated staff will be happy to help you navigate any changes.